1. SaaS subscription charges
screenings4u DOT is a software-as-a-service business. Unless a written order states otherwise, recurring subscription fees are charged in advance for the applicable billing period. Subscription charges are generally non-refundable once a billing period has begun because access, entitlement and infrastructure capacity are made available for that period.
2. Cancellation
You may request cancellation of a recurring subscription before the next renewal charge. Unless otherwise stated in writing, cancellation takes effect at the end of the then-current paid billing period, and you may continue to use the paid software through that period subject to the Terms of Use. Cancelling does not automatically generate a refund for the current period.
3. Refunds we may approve
We may approve a refund or credit where appropriate for a verified duplicate charge, an incorrect charge caused by our billing error, a charge made after a timely cancellation that should have stopped renewal, or where a refund is required by applicable law. Requests should be submitted promptly with the account email, organization name, order/invoice reference and the reason for the request.
4. Plan changes
Upgrades, downgrades, add-ons and capacity changes may alter recurring charges. Any proration or credit displayed by the applicable billing system or confirmed in writing will control. A downgrade does not create a retroactive refund unless expressly stated.
5. Testing, implementation and other services
Testing, implementation, data migration, custom integrations, managed compliance assistance and other fulfillment services are separate from the SaaS subscription unless specifically included. Those services may involve third-party costs or work that becomes non-refundable once ordered, scheduled, transmitted, performed or committed. Any service-specific cancellation terms shown at purchase or in a written order will apply.
6. Chargebacks and billing disputes
Please contact us before initiating a payment dispute so we can investigate. Filing a chargeback does not cancel a subscription or resolve future recurring charges. We may suspend access while a payment dispute, fraud review or unpaid balance is pending, consistent with applicable law and the Terms of Use.
7. How to request a refund review
Email refunds@screenings4u.com with your organization name, account email, charge date, amount, order or invoice reference, and a short explanation. We may request additional information to verify the transaction.
Contact
Questions about this refund policy may be sent to refunds@screenings4u.com.
Workforce DOT, LLC
A Subsidiary of Roseland Companies, LLC
Chicago, Illinois
dot.screenings4u.com